Volunteer · Mulki · alongside ShubhWaveOps × Mantra Surf Club
I spent a week at the surf club, fixing their brochure messaging and photo delivery, and got surf lessons in return. Then I went on the ground to understand the real problem: a flood of calls and queries early in the morning and after 7 in the evening, exactly when people book, and nobody free to answer.
So I built them an automation agent:
- A customer calls or messages outside working hours.
- The agent answers the repetitive questions and helps them pick the best stay, room, surf conditions and course.
- The person in charge reviews it, then the agent updates the booking sheet automatically.
- Calls with instructors are transcribed automatically and fed back to the agent, so it learns what actually happens on calls.
Booking agentCall transcriptionHuman in the loop